Link Errors

Find below the list of errors that can be displayed in Link.

General Errors

Error Code
Likely Scenario
Displayed Error Message
Possible User Actions
Possible Developer Actions

1000

Failed to instantiate SDK IMX Client when connecting wallet

Something went wrong.

Contact the Customer Support team.

Check SDK Settings.

1001

Unable to retrieve tokens list

Something went wrong retrieving your tokens list: ${apiError}

Retry the operation/Refresh the page or Contact support team

Try to replicate the issue.

1002

Failed to retrieve the wallet address

Something went wrong when retrieving your wallet address. Check with your wallet provider.

Check wallet connection with IMX.Check wallet provider.Contact Customer Support.

Try to replicate the issue. Check console logs.

1003

Link forcibly closed by the user

Link window closed.

-

Give feedback on the Link closed to the user.

1004

Failed to open Link as iFrame due to 3rd party cookies blocked

There is no storage available. This is usually related to a 3rd party cookie-blocking policy.

Unblock the 3rd party cookies on the browser.

Give a feedback regarding 3rd party cookies to the user or change Link mode to be opened as popup.

1005 Obsolete

Failed to open Link as iFrame due to application's domain not be whitelisted

Only whitelisted partners can currently embed link using an iframe. Please contact support@XpansionChain.com and quote referrer ${address} for information.

Contact the Customer Support team.

Contact the Customer Support team.

Deposits

Error Code
Likely Scenario
Displayed Error Message
Possible User Actions
Possible Developer Actions

2000

Failed to retrieve the wallet address

Something went wrong when retrieving your wallet address. Check with your wallet provider.

Check wallet connection with IMX.Contact Customer Support.

Try to replicate the issue. Check console logs.

2001

Provided invalid ERC20 token

Token not available in IMX.

Retry the transaction.Contact support team to report the invalid token.

Try to replicate the issue. Check console logs.

2002

Insufficient funds

Insufficient funds.

Add funds to L1 wallet.

N/A

2003

API rejected deposits

The API rejected the deposit: ${details}

Retry the operation. If it continues failing, contact the Customer Support team.

Try to replicate the issue. Check the error details.

Complete Withdrawal

Error Code
Likely Scenario
Displayed Error Message
Possible User Actions
Possible Developer Actions

4000

Failed to retrieve the wallet address

Something went wrong when retrieving your wallet address. Check with your wallet provider.

Check wallet connection with IMX.Check wallet provider.Contact Customer Support.

Try to replicate the issue. Check console logs.

Buy

Error Code
Likely Scenario
Displayed Error Message
Possible User Actions
Possible Developer Actions

5000

Failed to retrieve order details

Something went wrong.-Additional error message provided by the API.

Check wallet connection with IMX.Retry operation.If continue to fail, contact Customer Support.

Try to replicate the issue. Check console logs.

5001

Failed to retrieve asset details

Something went wrong.-Additional error message provided by the API.

Check wallet connection with IMX.Retry operation.If continue to fail, contact Customer Support.

Try to replicate the issue. Check console logs.

5002

Failed trade request

Something went wrong.-Additional error message provided by the API.

Check wallet connection with IMX.Retry operation.If continue to fail, contact Customer Support.

Try to replicate the issue. Check console logs.

5003

API rejected trades

The API rejected the purchase: ${details}

Retry the operation. If it continues failing, contact the Customer Support team.

Try to replicate the issue. Check the error details.

-

API rejected trades

Cannot accept order of version 3 from this API endpoint. Please upgrade to the newer API endpoints.

Contact the Customer Support team.

Upgrade to use the latest version of Order & Trade API.

Sell

Error Code
Likely Scenario
Displayed Error Message
Possible User Actions
Possible Developer Actions

6000

Unable to retrieve asset details

Something went wrong.-Additional details/error message provided by the API.

Retry operation.If continue to fail, contact Customer Support.

Try to replicate the issue. Check console logs.

6001

Unable to list asset for sale

Unable to list asset-Additional details/error message provided by the API.

Retry operation.Check if asset is already listed.If continue to fail, contact Customer Support.

Try to replicate the issue. Check console logs.

6002

Asset is already listed for sale

Asset is unavailable.

Retry operation.Confirm if asset is already listed.If continue to fail, contact Customer Support.

Try to replicate the issue. Check console logs.

6003

Invalid currency provided as query param

Unknown currency.

Retry operation.If continue to fail, contact Customer Support.

Confirm tokens available in IMX.Try to replicate the issue. Check console logs.

6004

Invalid asset price provided as query param

Price should be at least ${minPrice}

Retry operation with different price.If continue to fail, contact Customer Support.

N/A

6005

API rejected listings

The API rejected the listing: ${details}

Retry the operation. If it continues failing, contact the Customer Support team.

Try to replicate the issue. Check the error details.

Transfer

Error Code
Likely Scenario
Displayed Error Message
Possible User Actions
Possible Developer Actions

7000

Failed to retrieve transfer token details

Something went wrong retrieving token details.

Retry operation.If continue to fail, contact Customer Support.

Confirm tokens available in IMX.Try to replicate the issue. Check console logs.

7001

Failed to retrieve user token balance

Something went wrong retrieving your ${tokenType} token balance

Retry operation.If continue to fail, contact Customer Support.

Confirm tokens available in IMX.Try to replicate the issue. Check console logs.

7002

Invalid data found before starting transfer

Transfers have failed validation.The following validation errors were identified:${listOfFailedValidations}

Retry operation.If continue to fail, contact Customer Support.

Try to repliace the issue.Check error details.

7003

API rejected transfers

The API rejected the transfer: ${details}

Retry the operation. If it continues failing, contact the Customer Support team.

Try to replicate the issue. Check the error details.

History

Error Code
Likely Scenario
Displayed Error Message
Possible User Actions
Possible Developer Actions

8000

Failed to retrieve any transaction

Something went wrong retrieving the transactions: ${details}

Retry operation.Check wallet connection.If continue to fail, contact Customer Support.

Try to replicate the issue. Check console logs.

Cancel

Error Code
Likely Scenario
Displayed Error Message
Possible User Actions
Possible Developer Actions

9000

Failed to retrieve the order details

Something went wrong retrieving the order details.

Retry operation.If continue to fail, contact Customer Support.

Try to replicate the issue. Check console logs.

9001

Failed to retrieve token details

Something went wrong retrieving the token details.

Retry operation.If continue to fail, contact Customer Support.

Try to replicate the issue. Check console logs.

Onramp

Error Code
Likely Scenario
Displayed Error Message
Possible User Actions
Possible Developer Actions

10001

Exchange status is failed

Something went wrong.

Retry operation.If continue to fail, contact Customer Support.

Check transaction status with IMX/MoonPay.

10002

Unable to retrieve exchange status

Connection Error.

Retry operation.If continue to fail, contact Customer Support.

Check transaction status with IMX/MoonPay.

10003

Invalid crypto currencies

Invalid currencies.

Retry operation.If continue to fail, contact Customer Support.

Check supported tokens for Onramp.

10004

Could not get currencies

Something went wrong.

Retry operation.If continue to fail, contact Customer Support.

Check supported tokens for Onramp.

Offramp

Error Code
Likely Scenario
Displayed Error Message
Possible User Actions
Possible Developer Actions

11001

Exchange status is failed

Something went wrong.

Retry operation.If continue to fail, contact Customer Support.

Check transaction status with IMX/MoonPay.

11002

Unable to retrieve exchange status

Connection Error.

Retry operation.If continue to fail, contact Customer Support.

Check transaction status with IMX/MoonPay.

11003

Could not get currencies

Something went wrong.

Retry operation.If continue to fail, contact Customer Support.

Check supported tokens for Offramp.

11004

No currencies left after filtering

Currencies not available

Retry operation.If continue to fail, contact Customer Support.

Check supported tokens for Offramp.

11005

Invalid currency amount

Invalid currency amount

Retry operation with different amount.If continue to fail, contact Customer Support.

Check supported tokens for Offramp.

11006

Incorrect transaction format

Something went wrong.

Retry operation.If continue to fail, contact Customer Support.

Try to replicate the issue. Check console logs.

NFT Checkout Primary

Error Code
Likely Scenario
Displayed Error Message
Possible User Actions
Possible Developer Actions

12000

Feature is disabled

NFT Primary sale is not supported.

Try later, when a feature will be announced

Check that a feature should be enabled or not.

12001

Cannot create a transaction

Cannot create a transaction.

Retry operation. If continue to fail, contact Customer Support.

Try to replicate the issue. Check console logs.

12002

Cannot connect to imx-exchange

Connection Error.

Retry operation. If continue to fail, contact Customer Support.

Check transaction status with IMX/MoonPay.

12003

Polling error

Cannot retrieve status.

Retry operation. If continue to fail, contact Customer Support.

Check logs why status polling is failing.

12004

Transaction is failed

Transaction failed.

Retry operation. If continue to fail, contact Customer Support.

Check transaction status with IMX/MoonPay.

Offers

Error Code
Likely Scenario
Displayed Error Message
Possible User Actions
Possible Developer Actions

-

Invalid parameters supplied to link route

Invalid make offer parameters

Retry operation. If continue to fail, contact Customer Support.

Check that the correct parameters are being passed to the link route and are valid

-

API is returning an error

We have encountered an issue with our APIs while processing this request. Please try again. For further assistance please visit our support page.

Retry operation. If continue to fail, contact Customer Support.

Try to replicate the issue. Check console logs.

Last updated