> For the complete documentation index, see [llms.txt](https://xpansionchain-1.gitbook.io/xpansionchain/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://xpansionchain-1.gitbook.io/xpansionchain/advanced-guides/link-sdk/link-errors.md). # Link Errors ## Link Errors Find below the list of errors that can be displayed in Link. ### General Errors[​](https://docs.x.immutable.com/docs/x/link-errors#general-errors) | Error Code | Likely Scenario | Displayed Error Message | Possible User Actions | Possible Developer Actions | | ------------------------------------------------- | -------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------- | | 1000 | Failed to instantiate SDK IMX Client when connecting wallet | Something went wrong. | Contact the Customer Support team. | Check SDK Settings. | | 1001 | Unable to retrieve tokens list | Something went wrong retrieving your tokens list: ${apiError} | Retry the operation/Refresh the page or Contact support team | Try to replicate the issue. | | 1002 | Failed to retrieve the wallet address | Something went wrong when retrieving your wallet address. Check with your wallet provider. | Check wallet connection with IMX.Check wallet provider.Contact Customer Support. | Try to replicate the issue. Check console logs. | | 1003 | Link forcibly closed by the user | Link window closed. | - | Give feedback on the Link closed to the user. | | 1004 | Failed to open Link as iFrame due to 3rd party cookies blocked | There is no storage available. This is usually related to a 3rd party cookie-blocking policy. | Unblock the 3rd party cookies on the browser. | Give a feedback regarding 3rd party cookies to the user or change Link mode to be opened as popup. | |

⛔ 1005
Obsolete

| ~~Failed to open Link as iFrame due to application's domain not be whitelisted~~ | ~~Only whitelisted partners can currently embed link using an iframe. Please contact support@~~XpansionChain~~.com and quote referrer ${address} for information.~~ | ~~Contact the Customer Support team.~~ | ~~Contact the Customer Support team.~~ | ### Deposits[​](https://docs.x.immutable.com/docs/x/link-errors#deposits) | Error Code | Likely Scenario | Displayed Error Message | Possible User Actions | Possible Developer Actions | | ---------- | ------------------------------------- | ------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------- | ---------------------------------------------------- | | 2000 | Failed to retrieve the wallet address | Something went wrong when retrieving your wallet address. Check with your wallet provider. | Check wallet connection with IMX.Contact Customer Support. | Try to replicate the issue. Check console logs. | | 2001 | Provided invalid ERC20 token | Token not available in IMX. | Retry the transaction.Contact support team to report the invalid token. | Try to replicate the issue. Check console logs. | | 2002 | Insufficient funds | Insufficient funds. | Add funds to L1 wallet. | N/A | | 2003 | API rejected deposits | The API rejected the deposit: ${details} | Retry the operation. If it continues failing, contact the Customer Support team. | Try to replicate the issue. Check the error details. | ### Complete Withdrawal[​](https://docs.x.immutable.com/docs/x/link-errors#complete-withdrawal) | Error Code | Likely Scenario | Displayed Error Message | Possible User Actions | Possible Developer Actions | | ---------- | ------------------------------------- | ------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------- | ----------------------------------------------- | | 4000 | Failed to retrieve the wallet address | Something went wrong when retrieving your wallet address. Check with your wallet provider. | Check wallet connection with IMX.Check wallet provider.Contact Customer Support. | Try to replicate the issue. Check console logs. | ### Buy[​](https://docs.x.immutable.com/docs/x/link-errors#buy) | Error Code | Likely Scenario | Displayed Error Message | Possible User Actions | Possible Developer Actions | | ---------- | -------------------------------- | --------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------- | ------------------------------------------------------- | | 5000 | Failed to retrieve order details | Something went wrong.-Additional error message provided by the API. | Check wallet connection with IMX.Retry operation.If continue to fail, contact Customer Support. | Try to replicate the issue. Check console logs. | | 5001 | Failed to retrieve asset details | Something went wrong.-Additional error message provided by the API. | Check wallet connection with IMX.Retry operation.If continue to fail, contact Customer Support. | Try to replicate the issue. Check console logs. | | 5002 | Failed trade request | Something went wrong.-Additional error message provided by the API. | Check wallet connection with IMX.Retry operation.If continue to fail, contact Customer Support. | Try to replicate the issue. Check console logs. | | 5003 | API rejected trades | The API rejected the purchase: ${details} | Retry the operation. If it continues failing, contact the Customer Support team. | Try to replicate the issue. Check the error details. | | - | API rejected trades | Cannot accept order of version 3 from this API endpoint. Please upgrade to the newer API endpoints. | Contact the Customer Support team. | Upgrade to use the latest version of Order & Trade API. | ### Sell[​](https://docs.x.immutable.com/docs/x/link-errors#sell) | Error Code | Likely Scenario | Displayed Error Message | Possible User Actions | Possible Developer Actions | | ---------- | ------------------------------------------- | --------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------- | | 6000 | Unable to retrieve asset details | Something went wrong.-Additional details/error message provided by the API. | Retry operation.If continue to fail, contact Customer Support. | Try to replicate the issue. Check console logs. | | 6001 | Unable to list asset for sale | Unable to list asset-Additional details/error message provided by the API. | Retry operation.Check if asset is already listed.If continue to fail, contact Customer Support. | Try to replicate the issue. Check console logs. | | 6002 | Asset is already listed for sale | Asset is unavailable. | Retry operation.Confirm if asset is already listed.If continue to fail, contact Customer Support. | Try to replicate the issue. Check console logs. | | 6003 | Invalid currency provided as query param | Unknown currency. | Retry operation.If continue to fail, contact Customer Support. | Confirm tokens available in IMX.Try to replicate the issue. Check console logs. | | 6004 | Invalid asset price provided as query param | Price should be at least ${minPrice} | Retry operation with different price.If continue to fail, contact Customer Support. | N/A | | 6005 | API rejected listings | The API rejected the listing: ${details} | Retry the operation. If it continues failing, contact the Customer Support team. | Try to replicate the issue. Check the error details. | ### Transfer[​](https://docs.x.immutable.com/docs/x/link-errors#transfer) | Error Code | Likely Scenario | Displayed Error Message | Possible User Actions | Possible Developer Actions | | ---------- | ------------------------------------------- | ----------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------- | ------------------------------------------------------------------------------- | | 7000 | Failed to retrieve transfer token details | Something went wrong retrieving token details. | Retry operation.If continue to fail, contact Customer Support. | Confirm tokens available in IMX.Try to replicate the issue. Check console logs. | | 7001 | Failed to retrieve user token balance | Something went wrong retrieving your ${tokenType} token balance | Retry operation.If continue to fail, contact Customer Support. | Confirm tokens available in IMX.Try to replicate the issue. Check console logs. | | 7002 | Invalid data found before starting transfer | Transfers have failed validation.The following validation errors were identified:${listOfFailedValidations} | Retry operation.If continue to fail, contact Customer Support. | Try to repliace the issue.Check error details. | | 7003 | API rejected transfers | The API rejected the transfer: ${details} | Retry the operation. If it continues failing, contact the Customer Support team. | Try to replicate the issue. Check the error details. | ### History[​](https://docs.x.immutable.com/docs/x/link-errors#history) | Error Code | Likely Scenario | Displayed Error Message | Possible User Actions | Possible Developer Actions | | ---------- | ---------------------------------- | ------------------------------------------------------------ | -------------------------------------------------------------------------------------- | ----------------------------------------------- | | 8000 | Failed to retrieve any transaction | Something went wrong retrieving the transactions: ${details} | Retry operation.Check wallet connection.If continue to fail, contact Customer Support. | Try to replicate the issue. Check console logs. | ### Cancel[​](https://docs.x.immutable.com/docs/x/link-errors#cancel) | Error Code | Likely Scenario | Displayed Error Message | Possible User Actions | Possible Developer Actions | | ---------- | ------------------------------------ | -------------------------------------------------- | -------------------------------------------------------------- | ----------------------------------------------- | | 9000 | Failed to retrieve the order details | Something went wrong retrieving the order details. | Retry operation.If continue to fail, contact Customer Support. | Try to replicate the issue. Check console logs. | | 9001 | Failed to retrieve token details | Something went wrong retrieving the token details. | Retry operation.If continue to fail, contact Customer Support. | Try to replicate the issue. Check console logs. | ### Onramp[​](https://docs.x.immutable.com/docs/x/link-errors#onramp) | Error Code | Likely Scenario | Displayed Error Message | Possible User Actions | Possible Developer Actions | | ---------- | ---------------------------------- | ----------------------- | -------------------------------------------------------------- | ------------------------------------------ | | 10001 | Exchange status is failed | Something went wrong. | Retry operation.If continue to fail, contact Customer Support. | Check transaction status with IMX/MoonPay. | | 10002 | Unable to retrieve exchange status | Connection Error. | Retry operation.If continue to fail, contact Customer Support. | Check transaction status with IMX/MoonPay. | | 10003 | Invalid crypto currencies | Invalid currencies. | Retry operation.If continue to fail, contact Customer Support. | Check supported tokens for Onramp. | | 10004 | Could not get currencies | Something went wrong. | Retry operation.If continue to fail, contact Customer Support. | Check supported tokens for Onramp. | ### Offramp[​](https://docs.x.immutable.com/docs/x/link-errors#offramp) | Error Code | Likely Scenario | Displayed Error Message | Possible User Actions | Possible Developer Actions | | ---------- | ---------------------------------- | ------------------------ | ------------------------------------------------------------------------------------ | ----------------------------------------------- | | 11001 | Exchange status is failed | Something went wrong. | Retry operation.If continue to fail, contact Customer Support. | Check transaction status with IMX/MoonPay. | | 11002 | Unable to retrieve exchange status | Connection Error. | Retry operation.If continue to fail, contact Customer Support. | Check transaction status with IMX/MoonPay. | | 11003 | Could not get currencies | Something went wrong. | Retry operation.If continue to fail, contact Customer Support. | Check supported tokens for Offramp. | | 11004 | No currencies left after filtering | Currencies not available | Retry operation.If continue to fail, contact Customer Support. | Check supported tokens for Offramp. | | 11005 | Invalid currency amount | Invalid currency amount | Retry operation with different amount.If continue to fail, contact Customer Support. | Check supported tokens for Offramp. | | 11006 | Incorrect transaction format | Something went wrong. | Retry operation.If continue to fail, contact Customer Support. | Try to replicate the issue. Check console logs. | ### NFT Checkout Primary[​](https://docs.x.immutable.com/docs/x/link-errors#nft-checkout-primary) | Error Code | Likely Scenario | Displayed Error Message | Possible User Actions | Possible Developer Actions | | ---------- | ------------------------------ | ---------------------------------- | --------------------------------------------------------------- | ----------------------------------------------- | | 12000 | Feature is disabled | NFT Primary sale is not supported. | Try later, when a feature will be announced | Check that a feature should be enabled or not. | | 12001 | Cannot create a transaction | Cannot create a transaction. | Retry operation. If continue to fail, contact Customer Support. | Try to replicate the issue. Check console logs. | | 12002 | Cannot connect to imx-exchange | Connection Error. | Retry operation. If continue to fail, contact Customer Support. | Check transaction status with IMX/MoonPay. | | 12003 | Polling error | Cannot retrieve status. | Retry operation. If continue to fail, contact Customer Support. | Check logs why status polling is failing. | | 12004 | Transaction is failed | Transaction failed. | Retry operation. If continue to fail, contact Customer Support. | Check transaction status with IMX/MoonPay. | ### Offers[​](https://docs.x.immutable.com/docs/x/link-errors#offers) | Error Code | Likely Scenario | Displayed Error Message | Possible User Actions | Possible Developer Actions | | ---------- | ----------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------- | ---------------------------------------------------------------------------------- | | - | Invalid parameters supplied to link route | Invalid make offer parameters | Retry operation. If continue to fail, contact Customer Support. | Check that the correct parameters are being passed to the link route and are valid | | - | API is returning an error | We have encountered an issue with our APIs while processing this request. Please try again. For further assistance please visit our support page. | Retry operation. If continue to fail, contact Customer Support. | Try to replicate the issue. Check console logs. | --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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